If you don’t see your refund please don’t panic.
Although subscription cancellations can occur quickly, payment cancellations can take between 7-10 business days. It can take several days for your Google Play account to reflect changes in cancellations and refunds. After this period please check your bank account to see if the funds were actually deducted.
If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is "Refunded," you will see a credit on your form of payment. If the status of a subscription is "Cancelled," the order was never charged and you will not see a credit on your form of payment.
I have a charge on my card but my account says my purchase is non-refundable
In some cases, you may see a charge on your card or bank account while your Google Play account states that your purchase is "nonrefundable." This is due to Google’s new payment policy. If you do not cancel before the second last day of your trial, Google will initiate a charge. But don’t worry, the charge is only a preauthorization. This means the amount is not actually removed from your account as long as you cancel your trial in time. Please reach out to us at firstname.lastname@example.org so that we can cancel your trial and impending charges. Then the amount should appear in your account within several days. Your payment method will affect the amount of time the refund takes. Please contact your credit card or bank to ask about the process.
You can also reach out to Google Play’s Help Center for further information regarding your refund.
How can Lingokids help me?
We understand that unwanted charges are frustrating! If you have questions about your account, feel free to reach out to us at email@example.com. Unfortunately, we cannot look up customers by order date, credit card details, bank numbers, or order numbers. We kindly ask that you do not send images of text messages of payment notifications, bank statements, or bank account charges. So that we can best help you, please email us:
- The Google Play order number associated with your account (ie: GPA.XXXX-XXXX-XXXX-XXXX..0)
- A picture or email forward of your receipt from Google Play.