The Lingokids app is not working. What can I do?

Is Lingokids running a little slow? Has the app crashed?

Don’t worry, there are several things you can do to solve the problem you are experiencing:

• Be sure to update to the latest version
• Check to make sure your internet is connected and stable
• Make sure your device has enough free space
• Delete the app, reinstall it, and log in using the email you used to sign up, following these instructions.  Click here for a password reset if you need one

If your problem continues, please reach out to us at the Help widget on the lower right corner. and describe your problem.

The more details you give us, the easier and faster we will be able to find a solution for you!

We also ask that you please provide us with the following information:

• Screenshots of what you're seeing or, even better, a short video clip
• Where is it happening? In a mini-game, at the homepage, at login, while an activity is loading, in a video...?
• What is the error? The app closes, the animation stops, you are unable to continue...?