Technical Support

Error when subscribing

• I have paid, but I still can’t access my Lingokids Plus account
• My payment failed, what can I do?
• Failure of reCAPTCHA payment check
• I received an offer but I see another amount when paying, why?

Login Issues

• How can I log in and out of the app?
• I can't log into my account and I'm getting an error message.
• Trouble Logging In with Apple?
• How to log in again or use the app on multiple devices?
• Password Reset

Device Help

• In-App Audio, Gallery and Camera Features
• Can’t download Lingokids from your store?
• Supported versions of the app
• Device Requirements for Lingokids
• How do I update to the latest app version?

In-app problem solving

• The Lingokids app is not working. What can I do?
• China Slow Internet Issue
• Why doesn't Lingokids translate the app into my language?