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  1. Lingokids Help Center
  2. Technical Support

Technical Support

Error when subscribing

  • Error upon Subscribing to an Email Offer
  • I have paid, but I still can’t access my Lingokids Plus account
  • Payment failure. What to do?
  • Charged for a free trial
  • Failure of reCAPTCHA payment check
  • I received an offer but I see another amount when paying, why?

Login Issues

  • How do I find my hidden Apple ID?
  • How can I log in and out of the app?
  • Stop using your hidden / private Apple ID with Lingokids
  • How to log in again or use the app on multiple devices?
  • Password Reset

Device Help

  • In-App Audio, Gallery and Camera Features
  • Can’t download Lingokids from your store?
  • Supported versions of the app.
  • Device Requirements for Lingokids
  • How do I update to the latest app version?

In-app problem solving

  • The Lingokids app is not working. What can I do?
  • Disabling background music
  • I'm having troubles with the sound in the app
  • China Slow Internet Issue
  • Why doesn't Lingokids translate the app into my language?
Lingokids Help Center