Technical Support

Error when subscribing

• Why can't I purchase a subscription for my kid's tablet?
• I have paid, but I still can’t access Lingokids Plus
• My payment failed, what can I do?
• Why did my payment fail a recaptcha check?
• Why is the price different on my other device?

Login Issues

• Access issues in Russia
• How can I log in and out of the app?
• I can't log into my account and I'm getting an error message.
• Trouble Logging In with Apple?
• How do I use Lingokids on multiple devices
• How do I reset my lingokids password?

Device Help

• Which permissions does the Lingokids app need?
• Can’t download Lingokids from your store?
• Which versions of the Lingokids app are supported
• Which devices does Lingokids work on?
• How do I update to the latest app version?

In-app problem solving

• The Lingokids app is not working. What can I do?
• Lingokids slow connection in China
• Why doesn't Lingokids translate the app into my language?