Technical Support

Error when subscribing

• Error upon Subscribing to an Email Offer
• I have paid, but I still can’t access my Lingokids Plus account
• Payment failure. What to do?
• Charged for a free trial
• Failure of reCAPTCHA payment check
• I received an offer but I see another amount when paying, why?

Login Issues

• How do I find my hidden Apple ID?
• How can I log in and out of the app?
• Stop using your hidden / private Apple ID with Lingokids
• How to log in again or use the app on multiple devices?
• Password Reset

Device Help

• In-App Audio, Gallery and Camera Features
• Can’t download Lingokids from your store?
• Supported versions of the app.
• Device Requirements for Lingokids
• How do I update to the latest app version?

In-app problem solving

• The Lingokids app is not working. What can I do?
• Disabling background music
• I'm having troubles with the sound in the app
• China Slow Internet Issue
• Why doesn't Lingokids translate the app into my language?