If you're in China and experiencing slow streaming or are unable to play certain activities, this is a known issue and you're not alone.
What's Causing It?
The issue may be related to one of the following:
- AWS (our cloud computing platform) experiencing disruptions in China
- Our content delivery network being blocked — we have received reports from users in China regarding this
What Are We Doing About It?
We understand how frustrating this can be, and we're truly sorry for the inconvenience. Our team is actively working on a permanent fix to improve the experience for all our users around the world. 🙏
In the meantime, unfortunately there is no immediate workaround we can offer. We appreciate your patience and understanding while we work on a solution.
Need Help?
If you have any further questions or want to report the issue, please don't hesitate to reach out to our support team here, we're here to help!