I'm having trouble with my refund through Google Play

If your refund is taking longer than expected, check your refund status on your Google Payments account.

If the status is "Refunded," you will see a credit on your form of payment.

If the status of a subscription is "Canceled," the order was never charged and you will not see a charge on your payment method.

Although subscription cancelations can occur quickly, payment refunds can take between 7-10 business days.

After this period please check your bank account to see if the funds were actually deducted.

We also encourage you to reach out to Google Play directly here. 

At this link, you can contact a Google agent who will be able to more directly manage your subscription.

I have a charge on my card but my account says my purchase is non-refundable

You may see a charge on your card or bank account while your Google Play account states that your purchase is "nonrefundable." This is due to Google’s new payment policy.

If you do not cancel before the second last day of your trial, Google will initiate a charge. But don’t worry, the charge is only a preauthorization.

This means that the amount is not actually removed from your account as long as you cancel your trial in time.

Then the amount should appear in your account within several days. Your payment method will affect the amount of time the refund takes. Please contact your credit card or bank to ask about the process.

You can also reach out to Google Play’s Help Center for further information regarding your refund.

Please check out this article for instructions to cancel your trial with Google Play before it converts into a paid subscription.

How can Lingokids help me?

We understand that unwanted charges are frustrating! 

Unfortunately, we cannot look up customers by order date, credit card details, bank numbers, or order numbers.

We kindly ask you not to send images of text messages of payment notifications, bank statements, or bank account charges.

So that we can best help you, please send us a message through the Help  widget on the lower right corner, including:

1. The Google Play order number associated with your account (identification code: GPA.XXXX-XXXX-XXXX-XXXX..0)
2. A picture/screenshot of your receipt from Google Play or email forward.