We review refund requests for subscriptions bought through Google Play ourselves, so this is the right place to ask. Requests are looked at case by case, and there's a window from your first payment — seven days for monthly, 30 days for yearly. See our full refund policy for the wider picture.
How Do I Know If I Subscribed Through Google Play?
Open your payment receipt and look at the wording on the charge — a Google Play subscription shows up as Google Lingokids. You can also check in the Play Store app under Payments & Subscriptions, then Subscriptions.
What Should I Send?
Get in touch with both of these, so we can find your payment first time:
- Your Google Play order number — it looks like GPA.XXXX-XXXX-XXXX-XXXXX and it's on your Google Play receipt
- A screenshot of your Google Play receipt — this confirms the date and the amount
If you're writing from a different email address than the one on your account, send any other address you might have used as well, or a screenshot of your latest Lingokids Plus receipt. We can't review a refund until we've found and verified the subscription.
What Happens After I Ask?
We'll review the request against the refund policy and come back to you with a decision. If it's approved, the money usually lands back in your account within five to 10 business days, depending on how you paid and on your bank.
Does a Refund Cancel My Subscription?
No — and neither does deleting the app. To stop future charges you need to cancel separately:
- Open the Play Store app.
- Go to Payments & Subscriptions, then Subscriptions.
- Select Lingokids.
- Tap Cancel subscription.
Once a paid subscription ends, your family keeps free Basic access, so your kids can carry on playing every day.
Need Help?
Got questions? Contact our support team. We're here for every step of your family's Playlearning™ journey.