At Lingokids, we want every family to have a flawless experience — and that includes being fully transparent about how charges work. Below you'll find everything you need to know.
Why Am I Seeing a Charge?
There are a few common reasons you may see an unexpected charge for Lingokids Plus:
- Auto-renewal — all subscriptions renew automatically each billing period. To avoid being charged, you must cancel at least 24 hours before your renewal date. For example, if you started a monthly plan on January 20th, you must cancel before February 19th.
- A family member subscribed — a spouse or family member may have signed up for Lingokids without the cardholder's knowledge.
- Multiple accounts — if more than one account was created, you may be receiving more than one charge.
Important: Deleting the Lingokids app does not cancel your subscription. You must cancel through the platform where you originally subscribed. See how to cancel here.
Google Pre-Authorization Charge
If you subscribed through Google Play, you may see a charge that appears to have been initiated but not fully processed. This is due to Google's payment policy, which applies to all apps and subscriptions — not just Lingokids.
Google initiates a pre-authorization request, meaning the charge is started but not completed. If you cancel your subscription, the charge stops and the amount is released back to your account.
If your Google Play subscription status shows "Canceled", the order was never charged and no payment will appear on your account.
You can check the status of your subscription and payments in your Google Payments account. For more details, visit Google Play's help pages.
Refund Policy
If you believe you've been charged in error, please review our Refund Policy to check your eligibility.
Need Help?
If you have any questions, contact our support team. We're happy to help your family on your Playlearning™ journey!