We review refund requests for subscriptions bought on the Lingokids website ourselves, so this is the right place to ask. Requests are looked at case by case, and there's a window from your first payment — seven days for monthly, 30 days for yearly. See our full refund policy for the wider picture.
How Do I Know If I Subscribed on the Website?
Open your payment receipt and look at the wording on the charge — a website subscription shows up as Lingokids or Monkimun. Website subscriptions are paid by credit card, debit card, or PayPal.
What Should I Send?
Get in touch with one of these, so we can find your payment:
- The last four digits of the card — if you paid by credit or debit card
- The PayPal email address you used — if you paid through PayPal
If you're writing from a different email address than the one on your account, send any other address you might have used as well, or a screenshot of your latest Lingokids Plus receipt. We can't review a refund until we've found and verified the subscription.
What Happens After I Ask?
We'll review the request against the refund policy and come back to you with a decision. If it's approved, the money usually lands back in your account within five to 10 business days, depending on how you paid and on your bank.
Does a Refund Cancel My Subscription?
No — and neither does deleting the app. To stop future charges you need to cancel separately:
- Go to the Parents Area and tap Profile.
- Tap Account.
- Tap Cancel my subscription.
Your access carries on until the end of the billing period you've already paid for. After that your family keeps free Basic access, so your kids can carry on playing every day.
Need Help?
Got questions? Contact our support team. We're here for every step of your family's Playlearning™ journey.