We totally understand that encountering a reCAPTCHA prompt during a payment process may be confusing or frustrating. It is important to understand that reCAPTCHA is necessary because it helps protect your personal and financial information.
reCAPTCHA is a security feature that verifies that the user completing the payment process is a human and not a computer program or bot. This security feature helps prevent fraudulent transactions and protects the customer and the merchant.
The pages on our website that involve creating or changing account information are protected by reCAPTCHA for customer security. This security feature helps prevent unauthorized access by malware and bots.
reCAPTCHA analyzes interactions with the website to determine if they are performed by a human or some form of automated abuse.
In some cases, you may encounter a "reCAPTCHA check failed" error message when trying to create or modify your account. This message means that the website suspects the customer's actions may be from a bot. Don't worry; this is just a precaution programmed for the security of payments.
👉 Refresh the page and try to complete the task again
👉 Try a different internet browser to complete the task
If you're still getting the same problem, contact us here, and we'll help you resolve the issue.