If you are having trouble purchasing a subscription for your child’s tablet on Lingokids, it is often related to parental control settings or platform purchase restrictions. This guide will help you identify and resolve common issues to complete your subscription smoothly.
Understanding Common Issues with Subscription Purchases
Subscriptions may not go through due to parental controls or "Ask to Buy" settings on iOS and Android devices. These restrictions are designed to protect children but can prevent purchases if not temporarily adjusted.
Adjusting Parental Controls on iOS Devices
To allow a subscription purchase on an iOS tablet, follow these steps:
- Open the Settings app on the device.
- Tap on "Screen Time."
- Select "Content & Privacy Restrictions."
- Tap on "iTunes & App Store Purchases."
- Set "Purchasing" and "In-App Purchases" permissions to "Allow."
- Proceed to purchase the Lingokids subscription.
- After completing the purchase, you may restore previous settings for safety.
Adjusting Parental Controls on Android Devices
For Android tablets, follow these instructions to allow purchases:
- Open the Google Play Store app on the tablet.
- Tap your profile icon in the top right corner.
- Go to "Settings."
- Select "Family" > "Parent Guide."
- Adjust purchase approval or parental control permissions to "Allow."
- Try purchasing the subscription again.
- Remember to reset any permissions you changed if desired for ongoing child protection.
Understanding Subscription Pricing Differences
Please note that subscription prices may vary between platforms (iOS, Android, and web) due to different processing fees and local promotions. This is why the amount you pay might differ depending on where you subscribe.
Need More Help?
If you continue to experience issues or have questions about subscriptions, feel free to contact our support team here.