My payment failed, what can I do?

Most failed payments are the bank's doing rather than anything wrong at your end. Cards often need to be enabled for international purchases, and some are set to refuse recurring charges from merchants by default. Start there, then update your card if you need to.

What Should I Check First?

1. Ask your bank to allow international purchases. This is the most common cause, and only your bank can change it.
2. Ask them to allow recurring charges. Some cards automatically decline repeat charges from merchants, which stops a subscription renewing.
3. Then update your payment method if the card has expired or you'd rather use a different one. Steps for each platform are below.

How Do I Update My Card on Apple?

1. Open Settings on your iPhone or iPad.
2. Tap your name.
3. Tap Payment & Shipping, and sign in if you're asked to.
4. Add a new payment method, or tap your existing one to update it.

Apple's own guide has more detail.

How Do I Update My Card on Google Play?

1. Open the Google Play app.
2. Tap your profile icon in the top right corner.
3. Tap Payments & subscriptions, then Payment methods.
4. Add a new card, or edit the one that's there.

If you use Family Payment: it only works for one-off app purchases, not subscriptions, so it can't pay for Lingokids Plus. You'll need another payment method, and you'll need to be signed in to your Google Play account rather than your kids'. Tap your avatar in the top right corner of the Play Store to switch accounts. Google explains the limitation here.

How Do I Update My Card on Amazon?

1. Sign in and go to Your Payments.
2. Select Settings and update your Default Purchase Preference.
3. Choose an existing payment method or add a new one.
4. Check your details and select Continue.

Amazon's own guide has more detail.

How Do I Update My Card on a Website Subscription?

Use our billing portal — it's run for us by Stripe, so the page you land on will be a Stripe one. That's expected.

If you pay by PayPal: go to your PayPal Wallet, click the card you want to update, then click Update card and enter the new details.

Need Help?

Got questions? Contact our support team. We're here for every step of your family's Playlearning™ journey.