Access issues in Russia

Changes to internet regulations in Russia have restricted access to a number of international apps and services, and Lingokids may be one of them. If you're affected, downloading activities while you do have a connection is the most reliable way to keep your kids playing.

If you're a paying subscriber and can't use the app, get in touch with our support team and we'll sort something out with you.

Why Can't I Access Lingokids in Russia?

Recent changes to internet regulations in Russia have restricted access to certain applications and services. It's not something happening to your account or your device — it affects families across the country, and it's outside our control.

Is There Anything I Can Do in the Meantime?

If you have Lingokids Plus and can still reach the app some of the time, download activities whenever you can. Downloaded activities play with no connection at all, so your kids can carry on regardless. See how to use Lingokids offline.

I'm a Paying Subscriber and I Can't Use the App

Please contact our support team and tell us you're affected by the restrictions in Russia. We'll look at your subscription with you and find the right way forward.

Need Help?

Got questions? Contact our support team. We're here for every step of your family's Playlearning™ journey.