I can't log into my account and I'm getting an error message.

Stuck at the login screen? Start by asking for a fresh Magic Link — that clears most login trouble on its own. If it doesn't, a reinstall usually does, and neither will touch your kids' progress or your subscription.

What Do Login Problems Look Like?

You might be seeing an error message when you try to sign in, finding that the app won't let you into your account, or watching it freeze or close during login. The fixes below cover all three.

How Do I Get a Fresh Magic Link?

1. Open the app, tap Log in, and enter the email address you subscribed with.
2. Check your inbox for the email and tap the link inside. Worth a peek in your spam, junk or promotions folder — ours sometimes land there.

Prefer a password? Reset yours here and we'll email you a link to set a new one.

How Do I Reinstall the App?

If the link isn't the problem, a clean install usually is the answer. Nothing is lost — progress and subscriptions live on your account, not the device.

1. Delete the Lingokids app from your device.
2. Reinstall it from the App Store or Google Play.
3. Open it and log in with the email address you subscribed with.

What Else Is Worth Checking?

Check that your internet's stable, that your subscription's active, and that payments are up to date. It's also worth trying another device, if you have one to hand — if it works there, the problem is with the first device rather than your account.

Need Help?

Still stuck? Contact our support team and tell us the exact wording of the error or a screenshot, along with your device and its operating system version. That combination usually tells us straight away what's going on. 

We're here for every step of your family's Playlearning™ journey.