We're sorry you're having difficulties logging in! If you signed up using Apple's Hide My Email feature, your account may be linked to a hidden Apple ID. Follow the steps below to find it, unhide it, and sign back in.
Step 1: Find Your Hidden Apple ID
- On your iOS device, go to Settings.
- Tap your name at the top.
- Tap Passwords & Security.
- Tap Apps Using Apple ID.
- Scroll down and select Lingokids.
- You'll see that Hide My Email is enabled — your hidden Apple ID is displayed below it.
Step 2: Unhide Your Apple ID
Once you've located your hidden Apple ID, follow these steps to stop hiding it from Lingokids:
- On your iOS device, go to Settings.
- Tap your name at the top.
- Tap Passwords & Security.
- Tap Apps Using Apple ID.
- Scroll down and select Lingokids.
- At the bottom, tap Stop Using Apple ID.
Important: When you stop hiding your Apple ID, you'll be automatically signed out of the app. The next time you open Lingokids, select Sign in with Apple to access your existing account — make sure not to select the hidden email option again.
Step 3: Sign Back In with Apple
- Open the Lingokids app and tap I Already Have an Account.
- Select Continue with Apple.
- Tap Continue in the confirmation pop-up.
- You'll be redirected to the Kids Home — you're all set!
Need Help?
If you're still having trouble, don't hesitate to contact our support team. We're happy to help your family on your Playlearning™ journey!